FAQ

doctor signing clipboardWe understand that you may have questions related to the DRSS Health Center. We aim to provide all the answers you may need to the most commonly asked questions here. If there is a question you have that isn’t covered here, please fill out the form in our contact section and we will get back to you.

What specialists do you have at the center?

At DRSS, we have a range of specialists available to customers. There are currently general physicians, a pediatrician, gynecologist, obstetrician, and dietitian that are employed on site.

Is DRSS a free clinic?

While DRSS is not a free clinic, we do offer financial assistance to customers. This relates to a discount based on income. Those eligible for assistance are individuals and families who are considered to be sitting close to the poverty level.

Is DRSS currently accepting new patients?

Yes! We have the capabilities to accept new patients due to staff expansion. Please contact us to arrange an appointment today.

Do you accept walk-ins?

No, we require appointments to be booked in advance. If you are experiencing a medical emergency we strongly encourage you to get yourself to a hospital.

What services are provided at DRSS Health Center?

The staff at DRSS provide comprehensive medical care for those experiencing a range of medical complaints. Although we do not cater to those seeking dental or mental health services.

What is the cost if I don’t have insurance?

The cost varies on the treatment that you require and is scaled by income and family size. To learn more about the potential cost please contact us and we will be able to advise you on approximate costs of treatment.

I have insurance, does that mean I can’t attend your health care center?

Not at all, DRSS welcomes all members of the community, irrespective of whether you are insured or not.

How does your quality compare to other similar health care providers?

As a community health care center that offers a number of specialist services, DRSS often exceeds that of other healthcare providers due to the fact that we have no restrictions on who we provide care to.

When is DRSS open?

We are open from 8 am to 8 pm, Monday through Friday and 10 am to 6 pm on Saturdays and Sunday.

What do I need to bring with me to my appointment?

Having arranged an appointment you need to:

Have any insurance information with you.

Know the reason for the appointment when greeted by the receptionists (eg. a physical, blood test, child’s immunization)

If it is your first appointment, you need to have arranged to have your medical history from your previous health care provider emailed through to us or brought with you on the day.

How do I prepare for my visit?

Make sure that you arrive early as we often are operating on a tight schedule. If traffic is busy and you experience unexpected delays this may result in your appointment being canceled, or pushed back if you arrive late.

Bring any medications that you are taking with you, ensure you bring the containers as this provides our staff with the directions as to how often you take the medication and the dosage.

Feel free to bring a friend or family member if the issue of concern is one in which you feel you would like support.

What is the procedure during the visit?

Firstly, you need to announce yourself at reception, where you will be required to fill out some paperwork.

You will need to hand over your insurance details at this time. If you do not have insurance our Financial assistant will help you to fill out the form to apply for medical coverage.

Once in the examination room, a nurse will ask you some basic questions regarding your medical history, will take your blood pressure and then the doctor will come and see you for your appointment.

Following the appointment, you will need to check out, at which time a follow-up appointment will be scheduled if deemed necessary.

How do I contact you?

Please contact us by filling out the form on our contact page and we will be in touch regarding your medical history and in order to book an appointment.